I'm generally happy to pay for a decent service and a job well done, but after bringing my suits for a dry clean over there I'm afraid to say I feel that I have been ripped off. I was charged 50 GBP for the dry cleaning of two standard suits (because they supposedly were designer suits), while the website advertises a price of 12.95 per 2-piece suit with no mention of a special "designer suit" price. I understand prices are going up these days, but I'm using dry cleaning services very regularly across London and this just feels very wrong. The staff were also totally unwilling to respond to my concerns and I'm afraid they have now lost my custom.
The woman at reception is SO rude. Told us to come back for our clothes on Thursday without specifying a time, we came back on Thursday afternoon and she had a go at us claiming she’d said to come at 3pm (she had not, there were 2 of us there to hear it). We then came back after 3 and one of the items of clothing had been lost - instead of apologising for the inconvenience she just told us to come back at a later date. When the item was finally located she blamed us for it being lost “because it was a woman’s shirt” - then proceeding to tell us women’s shirts cost extra… surely it would have been her job to make this clear upon collection of the clothes? Mistakes happen and we wouldn’t have minded but the attitude was all wrong. In other news the ironing was great but I’m pretty sure this was outsourced so not sure who to give credit to. Shame about the service…
An excellent service, performing dry cleaning, laundry and alterations/repairs to a high standard, at a fair price and always on time. Maria is a delightful person who greets her customers with great cheerfulness and performs her duties beautifully.
First time I went to Master Dry Cleaner. They destroyed my brand new Chinos. They not only shrunk the trouser, they also stained the inside. Once I showed the damage, they denied it was them. He now wants to fix it through his tailor. I don’t know how these people are in business. It also makes me question about the people giving a five star rating here.
They shrunk my Hermes chinos by about 2 sizes. Horrible. We had told them very clearly these needed dry cleaning. There is a label with instructions on them too. But they obviously washed them and put them in the dryer. Total disaster. Unprofessional and amateurish. Have been waiting for them to call back but no response. Will update here if they do come back with any acceptable solution…