Just had a new coat ordered online altered which was far too big for me. Excellent alterations and delighted with the result! Brigitta was also very helpful and inspired me to take the risk of altering the coat. Highly recommend!
The owners are soooo friendly and accommodating! I needed a last minute alteration and they made it work for me! They were super fast and did an excellent job!
I do not recommend this drycleaners for a prompt reliable drycleaning service. They cannot turn around drycleaning within a reasonable time frame - we asked for it back a day and a half later - and have twice in a row failed to have our essential drycleaning ready at the stated time so that we have not been able to use these clothes. In terms of alterations, you don't get an advanced quote or price for the work, even though I requested this. My alterations were done without authorisation and were expensive. When I complained about all the above to the shopworker and asked for the owner to call me, there was no contact by the owner. It's over three days later since I called to complain. Customer service is clearly not their focus.
I took in my suit for alternations. It cost me £100 and they did a really shoddy job. Within one wear the trouser seam broke , leaving me with a hole exposing my leg. I took the trousers back in for a repair, and the repair was slow. Now, about a month later, the trouser hems are fraying and tearing, and threads are loose and falling out. Despite staff being nice, I am highly disappointed with the service.
